Frequently Asked Questions
1. Where are you located?
We are located at 2639 Regional Road 174, Cumberland, ON, K4C 1R2.
2. Do you have a physical store?
Yes, we have a shop in Cumberland, Ontario where you can visit us in person to see our products before purchasing.
3. Do you ship across Canada?
Yes, we offer shipping across Canada. Shipping costs and delivery times vary depending on your location.
4. Do you ship internationally?
Currently, we only ship within Canada, but we are exploring options to expand internationally in the future.
5. What kind of products do you sell?
We offer beads, embellishments, smudging supplies, handmade gifts, and other items inspired by Mi’gmaq culture and tradition.
6. Are your products handmade?
Many of our products are handmade by local artisans in our community, and each piece is handmade with care and cultural significance.
7. Do you offer gift cards?
We currently do not offer gift cards.
8. Do you accept returns or exchanges?
We accept returns or exchanges on unused items within 14 days of purchase. Please contact us before sending any item back.
9. What payment methods do you accept?
We accept major credit cards, debit cards, and Shopify’s secure payment options.
10. How long will it take to process my order?
Orders are usually processed within 1–3 business days, excluding weekends and holidays.
11. Can I pick up my order in-store?
Yes, you can select the “Local Pickup” option at checkout to pick up your order directly from our shop.
12. Are your smudging herbs sustainably sourced?
Yes, we take pride in offering sustainably and respectfully sourced smudging herbs.
13. Do you offer bulk discounts?
Yes, for large orders, please contact us directly to discuss bulk pricing options.
14. How can I learn more about the Mi’gmaq culture?
We are always happy to share our culture. Follow us on social media or visit our shop for cultural information and events.
15. Do you take custom orders?
Depending on the product, we may accept custom orders. Contact us with your request and we will let you know if it is possible.
16. How do I care for my beaded items?
Keep beaded items away from moisture and store them in a cool, dry place to maintain their beauty and durability.
17. What if my order arrives damaged?
Please contact us immediately with photos of the damage, and we will arrange a replacement or refund.
18. Do you collaborate with other artisans?
Yes, we love working with other Indigenous and local artisans to bring unique and meaningful products to our customers.
19. How can I contact you?
You can reach us through our website contact form, email, or by visiting us in person during store hours.